Policies & Legal Information

Privacy Policy

Privacy Policy

Last Updated: 15 September 2026

This Privacy Policy describes how Parentmed Limited ("we", "us", "our" or "ParentMed") collects, uses, discloses, and safeguards the personal information provided by users ("you" or "your") of the ParentMed website located at www.parentmed.co.uk ("Our Site"), wherever in the world you access it from, and explains your rights.

Please read this Privacy Policy carefully. It should be read together with our Terms and Conditions and our Cookie Policy. If you live outside the UK, please also read Section 9, which explains your additional rights under the laws of India, the European Union, the United States, and other countries.

1. Information We Collect

1.1 Personal Information

We may collect personal information from you when you use Our Site. The types of personal information we collect may include:

• Contact Information: Such as your name, email address, and phone number.
• Demographic Information: Such as your age, gender, and location.
• User-Generated Content: Any content you voluntarily provide, such as reviews, comments, or questions submitted through Our Site. Please do not include health information about you or your child, or anything that could identify your child, in public comments or reviews.
• Health Information: If you choose to tell us about your own or your child's health (for example, when asking a question or booking a course), this is treated as sensitive personal data under the laws of many countries, including special category data under UK and EU law. We will only use it with your explicit consent, and only for the purpose for which you provided it.
• Payment Information: If you make a purchase on Our Site, your card details are collected and processed securely by our payment provider. We do not see or store your full card details. We may receive limited information, such as the last four digits of your card and confirmation that payment has been made.
• Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

1.2 Automatically Collected Information

We may automatically collect certain information about your use of Our Site, including:

• Usage Data: Such as your IP address, browser type, device type, and operating system.
• Analytics Data: Information about your interactions with Our Site, including the pages you visit, the content you view, and your navigation patterns.
• Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your online activities. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed. We only use non-essential cookies, such as analytics cookies, with your consent. For more information, please see our Cookie Policy.
• Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
• Media: If you upload images to the website with embedded location data (EXIF GPS), visitors to the website can download and extract any location data from images on the website.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing Services: To deliver the services and information you request, including educational courses and resources.
• Communication: To respond to your enquiries, comments, or requests and to send administrative information to you.
• Personalisation: To tailor your experience on Our Site, including personalised content and recommendations.
• Marketing: To send you marketing communications, promotions, and newsletters, subject to your consent where required by applicable law.
• Analytics: To analyse and improve the functionality, performance, and effectiveness of Our Site.
• Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

Our legal bases for using your information under UK and EU data protection law are (for users in India, see Section 9):

• Contract: to provide the courses and services you buy from us, and to manage your account.
• Legitimate interests: to run, secure, and improve Our Site, respond to your enquiries, moderate comments, and prevent spam and fraud, where these interests are not overridden by your rights.
• Consent: for non-essential cookies, for marketing where the law requires consent, and for any health information you share with us. You can withdraw your consent at any time.
• Legal obligation: to keep financial records and comply with the law.

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects on you. You do not have to give us your personal information, but if you do not, we may not be able to provide some courses or services.

3. How Long We Keep Your Data

• If you leave a comment, the comment and its metadata are kept for as long as the comment is displayed on Our Site. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
• If you register an account on Our Site, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except your username). Our website administrators can also see and edit that information.
• Purchase and payment records are kept for six years after the end of the financial year they relate to, to meet our legal and tax obligations.
• Enquiries and correspondence are kept for 2 years after our last contact with you.
• If you receive marketing from us, we keep your contact details until you unsubscribe. After that, we keep a record of your opt-out so that we do not contact you again.
• We keep all other information only for as long as we need it for the purposes set out in this policy.
• Where the law of another country requires us to keep information for longer (for example, Indian law requires certain records of processing to be kept for at least one year), we will keep it for that period.

4. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may disclose your information to third-party service providers who help us operate Our Site, process payments, or provide other services, such as website hosting, email, and analytics providers. They may only use your information in line with our instructions.
• Spam Detection: Visitor comments may be checked through an automated spam detection service.
• Legal Compliance: We may share your information to comply with legal obligations, such as responding to lawful requests from public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• Consent: We may share your information with third parties when you provide explicit consent for such sharing.

International Transfers: Our Site is operated from the UK, so if you live outside the UK your information will be transferred to and processed in the UK. The European Commission recognises the UK as providing an adequate level of data protection. Some of our service providers (for example, Gravatar, which is operated by Automattic Inc.) are based in other countries, including the United States. When we transfer your information to another country, we make sure appropriate safeguards are in place, such as adequacy regulations or decisions, the EU-US Data Privacy Framework and its UK Extension, or standard contractual clauses (including the International Data Transfer Agreement or Addendum issued by the Information Commissioner's Office). We will not transfer the personal data of users in India to any country or territory that the Government of India has restricted.

5. Your Rights and Choices

You have rights over the collection, use, and sharing of your personal information:

• Opt-Out: You may opt out of receiving marketing communications from us by following the instructions provided in such communications or by contacting us directly.
• Cookie Settings: You can manage your cookie preferences through your browser settings as described in our Cookie Policy.
• Your Rights: Under UK data protection law (and similar laws in many other countries), you have the right to: access the personal information we hold about you; ask us to correct inaccurate information; ask us to delete your information; ask us to restrict or object to how we use your information; ask for your information in a portable format; and withdraw your consent at any time where we rely on consent. Some of these rights only apply in certain circumstances. To exercise any of these rights, please contact us using the details in Section 10. We will respond within one month.
• Complaints: If you are unhappy with how we handle your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. If you live outside the UK, you can also complain to the data protection authority in your country (see Section 9).

6. Security

We implement reasonable security measures to protect your personal information. However, no data transmission over the internet or electronic storage system is completely secure. Please take appropriate precautions to protect your personal information. If a personal data breach occurs that is likely to affect you, we will notify you and the relevant authorities as required by the law that applies to you.

7. Children's Privacy

Our Site is intended for adults, such as parents and carers, and is not directed at children (in this policy, anyone under 18). We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us, and we will take appropriate steps to delete it. If you share information about your child with us, we will handle it in line with this Privacy Policy, and where the law requires it, we will ask for verifiable consent from the child's parent or lawful guardian. We do not use information about children for tracking, behavioural monitoring, or targeted advertising.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. Please review this Privacy Policy periodically. If we make significant changes, we will let you know, for example by email or by a notice on Our Site.

9. Users Outside the UK

Our Site can be accessed from anywhere in the world. If you live outside the UK, the following additional terms apply. Where the law of your country gives you greater protection than this policy, we will follow that law.

• India: We process your personal data in line with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 while they remain in force. We process your personal data only with your consent, or for legitimate uses permitted by law (for example, where you voluntarily provide your data for a specific purpose and have not said that you do not consent, or where we must comply with the law). You can withdraw your consent at any time, as easily as you gave it. You have the right to obtain information about your personal data and how we use it; to have it corrected, completed, updated, or erased; to have your grievances addressed; and to nominate another person to exercise your rights if you die or become unable to do so. You can make a request or complaint to our Grievance Officer (see Section 10), and we will respond within one month. If you are not satisfied with our response, you can complain to the Data Protection Board of India.
• European Union and European Economic Area: The EU General Data Protection Regulation (GDPR) gives you the rights described in Section 5, and our legal bases are those set out in Section 2. You can complain to the data protection authority in the country where you live or work.
• United States: Depending on the state you live in, you may have the right to know about, access, correct, and delete your personal information, and to opt out of the sale of your personal information, targeted advertising, and profiling. We do not sell your personal information. To exercise your rights, please contact us (see Section 10). We will not treat you differently for doing so.
• Other Countries: If you live elsewhere (for example, in Australia, Canada, or the United Arab Emirates), you may have similar rights under your local law. Please contact us to exercise them, and we will respond in line with the law that applies to you.

10. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

Parentmed Limited is the controller of your personal information. We are registered in England and Wales under company number 14823406, and our registered address is C/O Bishop Fleming, Brook House, Manor Drive, Clyst St. Mary, Exeter, EX5 1GD, United Kingdom.

Grievance Officer and data protection contact (including for users in India): [email protected]. We will acknowledge your request or complaint promptly and resolve it within one month.

Terms & Conditions

Terms and Conditions

Effective Date: 15 September 2026

Acceptance of Terms and Conditions

Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site. These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, www.parentmed.co.uk ("Our Site"). It is recommended that you print a copy of these Terms and Conditions for your future reference.

Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.

The following documents also apply to your use of Our Site:

• Our Privacy Policy, available at www.parentmed.co.uk/page/privacy-policy. This is also referred to below in Part 14.

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

• "business user" means a person using Our Site in the course of a business or for commercial purposes;
• "consumer" means an individual using Our Site for purposes wholly or mainly outside their trade, business, craft, or profession;
• "Content" means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and
• "We/Us/Our" means Parentmed Limited.

2. Information About Us

Our Site is operated by Parentmed Limited. We are a limited company registered in England and Wales under company number 14823406. Our registered address is C/O Bishop Fleming, Brook House, Manor Drive, Clyst St. Mary, Exeter, EX5 1GD.

3. How to Contact Us

To contact Us, please email Us at [email protected]

4. Access to Our Site

• Access to Our Site is free of charge.
• It is your responsibility to make the arrangements necessary in order to access Our Site.
• Access to Our Site is provided on an "as is" and on an "as available" basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted.
• Our Site is intended for use by adults, including parents and carers. It is not intended for use by children.

5. Changes to Our Site

We may alter and update Our Site (or any part of it) at any time.

6. Changes to these Terms and Conditions

We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page. As explained above, your use of Our Site constitutes your acceptance of these Terms and Conditions. Consequently, any changes made to these Terms and Conditions will apply to your use of Our Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Site.

If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.

7. How You May Use Our Site and Content (Intellectual Property Rights)

• All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
• You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).
• You may print copies and download extracts of any page(s) from Our Site for personal use.
• Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.
• You may not use any Content (saved or downloaded) from Our Site for commercial purposes without first obtaining a licence from Us (or Our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.
• Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyright, Designs and Patents Act 1988, 'Acts Permitted in Relation to Copyright Works', which provides exceptions allowing certain uses of copyright material including (but not limited to) non-commercial research and private study; text and data mining for non-commercial research; criticism, review, and reporting current events; teaching; accessibility; time-shifting; and parody, caricature, and pastiche. Further information is available from the UK Intellectual Property Office.

8. Links to Our Site

• You may link to any page of Our Site, provided that you do so in accordance with the rest of this Part 8.
• Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.
• You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).
• Your link should not use any logos or trade marks displayed on Our Site without Our express written permission.
• You must not frame or embed Our Site on another website without Our express written permission.
• You may not link to Our Site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that We deem to be otherwise objectionable.

9. Links to Other Sites

• Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites. Accessing these third-party websites is at your own risk, and you should review their terms and conditions and privacy policies.
• The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.

10. Disclaimers

• Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only. Please read the Important Medical Information section at the top of these Terms and Conditions.
• We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.
• If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.

11. Our Liability

• Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
• If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
• If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
• If you are a consumer, Our Site is provided for domestic and private use only, and We will not be liable to you for any business losses, such as loss of profit, loss of business, business interruption, or loss of business opportunity.
• If you are a consumer, We will be liable to you for any loss or damage you suffer that is a foreseeable result of Our failure to use reasonable skill and care. Loss or damage is foreseeable if it is an obvious consequence of Our failure or if it was contemplated by you and Us when you started using Our Site. We are not responsible for any loss or damage that is not foreseeable.

12. Viruses, Malware, and Security

• We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.
• You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
• You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
• You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
• You must not attack Our Site by means of a denial-of-service attack, a distributed denial of service attack, or by any other means.
• By breaching these provisions, you may be committing a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and, if We do so, We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

13. Acceptable Usage of Our Site

You may only use Our Site in a lawful manner. In particular:

• You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
• You must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent; and
• You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.

If you fail to comply with the provisions of this Part 13, you will be in breach of these Terms and Conditions. We may take one or more of the following actions in response:

• Suspend or terminate your right to use Our Site;
• Issue you with a written warning;
• Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
• Take further legal action against you, as appropriate;
• Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
• Any other actions which We deem reasonably appropriate (and lawful).

We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above in Part 13) in response to your breach.

14. How We Use Your Personal Information

We will only use your personal information as set out in Our Privacy Policy, available from www.parentmed.co.uk/page/privacy-policy.

15. Communications from Us

• If We have your contact details, We may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to Our Site or to these Terms and Conditions.
• We will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from Us include an unsubscribe link. If you opt out of emails from Us, it may take up to 14 working days for your request to take effect and you may continue to receive emails during that time.
• For questions or complaints about communications from Us, please contact Us using the details above in Part 3.

16. Law and Jurisdiction

• These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
• If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in the first paragraph of this Part 16 takes away from or reduces your legal rights as a consumer.
• If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
• If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Refund Policy

Refund Policy

Effective Date: 15 September 2026

1. Introduction

ParentMed is committed to providing quality educational courses for parents, grandparents and other carers. We understand that sometimes circumstances change, and you may need to request a refund. Our refund policy outlines the eligibility criteria for refunds and the process to follow.

This policy applies to courses bought from ParentMed (Parentmed Limited, a company registered in England and Wales) by consumers in any country. It is written to meet UK consumer law and to respect the consumer protection laws of other countries where our customers live, including India and the European Union (see Section 5). Nothing in this policy affects your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015, or the law of the country where you live.

2. Eligible Refund Situations

You may be eligible for a refund under the following circumstances:

• Cancellation within the Cooling-Off Period: Wherever you live, you can cancel your enrolment at any time within 14 days starting the day after your purchase (the "cooling-off period"). You do not need to give a reason, and you will receive a full refund.
• Courses Starting within the Cooling-Off Period: If you ask us to start your course, or to give you access to course materials, before the cooling-off period ends and you then cancel, we may deduct a proportionate amount for the part of the course already provided.
• Course Problems: If a course is not provided with reasonable care and skill, or is not as described, we will put it right (for example, by repeating the relevant session or correcting the course materials) within a reasonable time and without significant inconvenience to you. If we cannot do so, you are entitled to a refund of some or all of the price, depending on the extent of the problem.
• Cancellation or Changes by Us: If we cancel a course, or make a significant change to its dates or content, you can choose a full refund or, where available, a place on an alternative date.

3. Ineligible Refund Situations

Refunds will not be granted in the following situations:

• Cancellation within One Week of the Course Starting: Once the cooling-off period has ended, cancellations made within one week of the course start date will not be eligible for a refund. Customers in India should also see Section 5(b).
• Failure to Attend or Complete the Course: Except where Section 2 applies, we do not offer refunds if you do not attend or complete the course.

4. Refund Request Process

To request a refund, please follow these steps:

• Contact Support: Send an email to [email protected] with the subject line "Refund Request" and include the following information:
  • Your full name
  • The course name and purchase date
  • A brief explanation of why you are requesting a refund (you do not need to give a reason if you are cancelling within the cooling-off period)
  Any clear statement that you wish to cancel is enough; you do not have to use a particular form, but you may use the model cancellation form in the Annex to this policy.
• Review and Response: We will review your refund request and respond to you within 5 working days. If you are cancelling within the cooling-off period, we will simply confirm your cancellation.
• Refund Processing: We will issue refunds without undue delay. If you cancel within the cooling-off period, we will refund you within 14 days of the day you tell us you wish to cancel. For other approved refunds, we will process the refund within 10 working days of approval. Refunds will be made to the original payment method used for the purchase, and we will not charge you a fee for the refund. Refunds will be made in the currency you paid in. The amount you receive may differ slightly because of exchange-rate changes or charges made by your own bank or card provider, which are outside our control. In this policy, "working days" means Monday to Friday, excluding public holidays in England.

5. Customers Outside the UK

The following additional terms apply depending on where you live:

• All Customers: The consumer protection laws of your country may give you rights that cannot be excluded or limited by agreement. This policy does not take away any of those rights. Where this policy and your local law differ, we will apply whichever gives you greater protection.
• Customers in India: We follow the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Our Grievance Officer (see Section 6) will acknowledge your complaint within 48 hours and resolve it within one month of receiving it. We will not charge you a cancellation fee after you have confirmed your purchase unless we would bear a similar charge if we cancelled the purchase ourselves. We will pay accepted refunds within a reasonable time and within the timescales in Section 4. You can also contact the National Consumer Helpline (call 1915 or visit consumerhelpline.gov.in) or file a complaint with the Consumer Commission where you live or work, including online through e-Jagriti.
• Customers in the European Union: You have a 14-day right of withdrawal on the terms set out in Section 2. You can withdraw by email, or by using the model cancellation form in the Annex. We will confirm receipt of your withdrawal by email without undue delay.
• Customers in Other Countries: In countries such as Australia, the United Arab Emirates, and the United States, local law may give you consumer guarantees or other rights (for example, a right to a remedy if a service is not provided with due care and skill). These rights continue to apply alongside this policy.
• Governing Law and Disputes: This policy is governed by the laws of England and Wales. If you are a consumer, you will also benefit from any mandatory provisions of the law of the country where you live, and you may bring a claim in the courts, consumer commissions, or tribunals of that country. We encourage you to contact us first so that we can try to resolve the matter.

6. Contact Information

If you have any questions or concerns regarding our refund policy, please contact us at [email protected].

Parentmed Limited is registered in England and Wales under company number 14823406. Our registered address is C/O Bishop Fleming, Brook House, Manor Drive, Clyst St. Mary, Exeter, EX5 1GD, United Kingdom.

Grievance Officer: [email protected]. Our Grievance Officer handles complaints from customers in all countries, including India.

7. Policy Changes

ParentMed reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. Changes will not affect courses you have already purchased.

By enrolling in our courses, you acknowledge that you have read, understood, and agreed to the terms of this refund policy.

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Annex: Model Cancellation Form

(Complete and return this form only if you wish to cancel your contract.)

Standard model form from the UK Consumer Contracts Regulations 2013 (Schedule 3) and the EU Consumer Rights Directive (Annex I(B)). Customers in the UK and EU must be given this form before they buy, for example through a link at checkout.

Inclusion & Accessibility

Inclusion and Accessibility Policy

Effective Date: 15 September 2026

At ParentMed, we are dedicated to creating an inclusive and accessible online learning environment for all parents, grandparents, and carers, wherever they live. We believe that everyone, regardless of their abilities, backgrounds, or circumstances, should have equal access to our educational resources. This inclusion policy outlines our commitment to fostering an inclusive community for all.

This policy applies to everyone who uses the ParentMed website and courses, in any country. It is designed to meet the UK Equality Act 2010; India's Rights of Persons with Disabilities Act, 2016 and Transgender Persons (Protection of Rights) Act, 2019; the United Nations Convention on the Rights of Persons with Disabilities; and the equality and accessibility laws of other countries where our users live. Where the law of your country sets a higher standard, we will aim to meet it.

1. Accessibility

We are committed to ensuring that our website and course materials are accessible to all users. This includes individuals with disabilities, those using assistive technologies, and those with varying levels of technological proficiency. To achieve this, we strive to:

• Meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, the international standard that underpins accessibility requirements such as EN 301 549 in Europe and IS 17802 in India.
• Regularly review and update our website to improve accessibility features, including testing it with assistive technologies such as screen readers.
• Provide course materials in alternative formats (for example, large print, accessible documents, or audio) on request, at no extra cost, to meet different learning needs.
• Provide captions and transcripts for recorded videos, and captions for live sessions where possible.
• Use clear, plain language, and make sure our website works with browser translation tools so that people whose first language is not English can use it.

2. Diversity and Inclusion

We celebrate and embrace diversity in all its forms. Our course content and discussions are designed to be inclusive and respectful of different cultures, beliefs, and family structures. We actively work to:

• Create an inclusive and welcoming learning environment where everyone, regardless of their family structure, culture, religion or belief, gender identity, or sexual orientation, feels valued and respected.
• Encourage open dialogue and mutual understanding among participants, regardless of their backgrounds or viewpoints.
• Foster an atmosphere of empathy and support among participants.
• Set clear expectations for respectful behaviour in our courses and online spaces. We do not tolerate harassment, hate speech, or discriminatory comments, and we may remove content or restrict access for anyone who does not meet these expectations.
• Where possible, schedule live sessions at times that suit different time zones, and make recordings available so that participants around the world can take part.

3. Equal Opportunity

ParentMed is committed to providing equal opportunities for learning and participation. We do not discriminate on the basis of age, disability, gender reassignment or transgender status, gender identity, marriage or civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), caste, religion or belief, sex, sexual orientation, family structure, or any other characteristic protected by the law that applies to you. We aim to:

• Ensure that all participants, including LGBTQ+ families, single-parent families, adoptive and foster families, and grandparents or other relatives raising children, have the same opportunities to engage in and benefit from our educational courses.
• Address any barriers or challenges that may arise by making reasonable adjustments (also known as reasonable accommodations) to meet individual needs, at no extra cost to you.
• Keep any information you share with us about a disability or other personal circumstances confidential, and use it only to support you, in line with our Privacy Policy.

4. Feedback and Improvement

We value feedback from our users as it helps us continually improve our website and courses. If you have suggestions, encounter accessibility issues, need a reasonable adjustment, or would like this policy in an alternative format, please email us at [email protected] with the subject line "Accessibility and Inclusion". We commit to:

• Acknowledge your feedback or concern within 5 working days and aim to resolve it within one month.
• Work diligently to address identified issues and implement necessary improvements.
• Tell you how to take your concern further if you are not satisfied with our response.

If you are not satisfied with our response, you can seek further help from: the Equality Advisory and Support Service (EASS) if you are in the UK; the Office of the Chief Commissioner for Persons with Disabilities, or the State Commissioner for Persons with Disabilities where you live, if you are in India; or the national equality or disability rights body in your country if you live elsewhere.

5. Ongoing Commitment

Inclusion is an ongoing journey, and we are dedicated to continuously improving our practices and policies. We will review this inclusion policy at least once a year, and whenever the law or our services change, to ensure it remains aligned with our mission of providing accessible and inclusive education for all family structures.

We invite all participants to join us in upholding these principles of inclusion, creating a supportive and enriching community at ParentMed that includes LGBTQ+ families, single-parent families, and all carers, wherever they live.